Pre Firma typically ships orders within 3 to 7 business days. All orders placed before 1 p.m. will be delivered through DPD's courier service the following business day. Deliveries to non-mainland UK and the Republic of Ireland will be made using the DPD courier service in two days. If an item is not in stock, it will be ordered from our suppliers and delivered to you within three to seven business days.
The Scottish Highlands, Northern Ireland, the Isles of Scilly, the Orkney Islands, the Inner and Outer Hebrides, the Isle of Man, the Isle of Wight, the Republic of Ireland (Southern Ireland), the Channel Islands, and Guernsey are included in the UK's non-mainland region. These places are serviced on a two-day basis only.
We ship worldwide!
Please follow the Returning Purchase terms listed below if you intend to return a device for a full refund during the 14-day cooling-off period. After this period, we do not offer returns.
For hygiene reasons, any item with broken seals or cartridges that have been used on anyone's face cannot be returned.
Item Defective While all of our products are inspected for quality, an item will slide through our control process very infrequently. In these circumstances, we will gladly replace or refund any item. In addition, Pre Firma will reimburse you for return shipping and send you replacement items free of charge.
Pre Firma does not accept returns for things that have been broken as a result of overuse, neglect, accident, or intentional damage of any kind.
To assist us in processing your returned item as fast as possible, please send an email to [email protected] with your order number, the item you wish to return, and the reason for returning it.
Please ensure that the things are well wrapped and protected - we recommend using bubble wrap and either boxed or jiffy style postal envelopes. We recommend that you send all Royal Mail Recorded or Special Delivery purchases and save the postage record as proof of purchase. Regrettably, we cannot be held liable for returned items that never reach us. You are responsible for obtaining compensation from Royal Mail if your shipment is lost or stolen.
Below, we’ve attempted to address a few of the most often asked questions. If you still have questions, please get in touch with us, and we will assist you.
HIFU refers to ‘High-Intensity Focused Ultrasound,’ and this treatment can target various levels of the body’s tissue for contouring, lifting, and skin tightening. HIFU is entirely non-invasive and works by stimulating new collagen formation and regeneration deep within the skin. It is sometimes referred to as the ‘Lunchtime Face Lift’ due to the treatment’s speed, tolerability, and lack of downtime.
Our HIFU device has higher shot rates and shorter intervals between shots, which means it is significantly more comfortable and less painful for the patient than many other HIFU therapies on the market. Some say it feels like little electric shocks or a stinging sensation. It is not painless, but it is fully manageable, and the sensation may vary depending on the part of your face or body.
Face HIFU treatment acts as a non-invasive facelift. It firms the skin, smoothes out wrinkles, reduces the size of pores, and targets the creation of ‘V’ lines and Jowell lines. HIFU enhances the overall tone, pore size, brightness, and skin elasticity.
The Pre Firma HIFU machine targets the upper skin layers at a thickness of 1.5mm, the lower dermis at a thickness of 3.00mm, and most crucially, the SMAS (superficial musculoaponeurotic system) at a thickness of 4.5mm. The SMAS is the layer of tissue that lies between your muscle and fat that a cosmetic surgeon would pull and tighten with a knife during a surgical surgery. HIFU targets this layer without the need for surgical incisions, providing a no-downtime facelift for the patient. This means you can achieve outstanding results without running the risk of infection, scars, or oedema associated with surgery. In addition, treatments are quick, and some patients see benefits immediately, depending on the degree of laxity in their skin.
HIFU treatment is referred to as the ‘lunchtime face lift’ because it is rapid, and you can return to work and proceed with your day immediately following treatment. However, some individuals may experience slight redness and even light bruising the next day. We can also treat around your eyes with the Pre Firma HIFU device, thanks to the MF2 small cartridge, which enables us to target your delicate eye area. Excellent for those seeking an upper eyelid lift.
According to our customers, it typically takes between 4-5 weeks to see a return on your investment if you operate a business with established customers. However, expect to wait for approximately 8-10 weeks if you are just getting started and need to develop your clientele.